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Clerk O’Shaughnessy prepares staff and public for ‘new normal’ amid coronavirus pandemic

As COVID-19 continues to be a threat, our Office has adapted to new challenges while continuing to serve the people of Franklin County. During this crisis, Clerk O’Shaughnessy has taken unprecedented measures to help ensure the safety and well-being of her staff and the general public.
With respect to the Centers for Disease Control guidelines to ensure a safe working environment and public space, Clerk Maryellen O’Shaughnessy has implemented the following office upgrades and policies:
  • Installed plexiglass at all public facing clerk counters
  • Limited the number of people in our lobbies
  • Placed social distancing floor mats in public lobbies
  • Require face coverings in all offices
  • Enhanced regular cleaning of public spaces and surfaces
  • Expanded telework for employees
  • Enhanced technologies to continue providing timely, accurate and courteous service
 Hours of Operation
 Auto Title Division hours of operation
 Auto Title South  Address  Monday - Friday 8 A.M. – 5 P.M.  (614) 525-3090
 Auto Title North  Address  Monday - Friday 8 A.M. – 5 P.M.  (614) 525-3090
 Auto Title East  Address  Monday - Friday 8 A.M. – 5 P.M.  (614) 525-3090
 Auto Title West  Address  Temporarily Closed  (614) 525-3090
 Legal Divisions hours of operation
 Appeals  Address  Monday - Friday 8 A.M. – 5 P.M.  (614) 525-3624
 General  Address  Monday - Friday 8 A.M. – 5 P.M.  (614) 525-3621
 Domestic Relations  Address  Monday - Friday 8 A.M. – 5 P.M.  (614) 525-4410
 Juvenile  Address  Monday - Friday 8 A.M. – 5 P.M.  (614) 525-4411
 Juvenile Traffic  Address  Monday - Friday 8 A.M. – 5 P.M.  (614) 525-5279
In-person auto titling services will be available by appointment only beginning June 1st, 2020. For the first time, people in need of titling services may schedule their appointment or by calling our Dedicated Auto Title Help Line at 614.525.3090, Monday – Friday 8 A.M. – 5 P.M. People in need of auto titling services may also mail or drop off the appropriate documentation and payment to the Auto Title South Branch. At this time, all branches will be closed Saturdays and Sundays.
The Franklin County Clerk of Courts’ Office remains in close communication with the Board of Commissioners and the judges we serve. We will continue to monitor the spread of COVID-19 and update the public to any changes to our services on this page or by calling 614.525.3600.
A Message from the Office of the Franklin County Commissioners in regards to building access.
Franklin County building restrictions have been eased in light of guidance provided by Responsible ReStart Ohio and the Ohioans Protecting Ohioans Urgent Health Advisory. Over the coming months, more and more county agencies will be taking steps to resume full operations, though with modifications to ensure the safety of the public and all county employees. Call the agency you will be visiting in order to verify its hours and service location, and familiarize yourself with the safety protocols below before visiting.
Safety protocols are as follows:
  • Call before you come to check changing hours and service locations
  • Wearing a mask is strongly encouraged, and some county facilities will not be accessible without one
  • Maintain six feet of separation between yourself and others
  • No more than 10 people in any one group
  • No more than 3 people on an elevator (people who live together can ride together)
  • Wash or sanitize your hands before entering and after leaving the building
  • Contact the agency or department you are coming to visit for rules specific to that agency
  • View a list of links to county agencies and their specific protocols for visiting in-person.